Terms of Service

Community Spotlight Media (the “Company”) provides done-for-you direct mail advertising. An Exclusive Mailer Campaign includes design, printing, household targeting, mailing preparation, and postage for an 8.5" x 11" mailer dedicated entirely to a single business. The standard Community Spotlight Exclusive campaign is delivered to approximately 10,000 targeted local households.

The Company provides advertising production and distribution services only. While every effort is made to maximize exposure, the Zero-Response Guarantee described below is the Company's only campaign-response remedy. The Company does not guarantee leads, customers, closed jobs, website traffic, revenue, profit, or return on investment. Results vary based on industry, offer, creative, competition, seasonality, reputation, and other factors outside our control.

Payment is due in full before production begins unless otherwise agreed in writing. Payments are non-refundable once artwork has been approved by the advertiser or production has begun, including submission to the printer or mailing house.

Before artwork approval and before production begins, a written cancellation request may be eligible for a refund less any design, targeting, or processing work already completed.

The standard Community Spotlight Exclusive campaign price is $8,000 as a one-time campaign investment, unless a different scope or price is agreed in writing before production.

A qualified advertiser that starts a Community Spotlight Exclusive campaign during October may receive the Google Reputation Pack at no additional charge. The stated value is $750. The pack includes customized Google Review Cards suitable for use at a counter, storefront, or by a field crew, review collection system setup, automated Google review responses, and configuration intended to make Google review collection and response management easier.

The advertiser must provide timely access, accurate business information, and approvals needed for setup. Google platform availability, account standing, customer participation, review volume, review content, ratings, search prominence, rankings, and business outcomes are outside the Company's control and are not guaranteed.

If the initial 10,000-home campaign produces zero qualifying trackable responses during the response period stated in the campaign agreement, the Company will provide one follow-up mailing to up to 2,500 additional households at no additional campaign charge. This follow-up mailing is the sole remedy under the Zero-Response Guarantee and is not a refund or a second 10,000-home campaign.

A qualifying trackable response means a legitimate prospective-customer action recorded through a Company-approved tracking method identified in the campaign agreement, such as the campaign's dynamic QR code, tracked landing page, dedicated tracked phone number, or another agreed tracking channel. Spam, duplicate activity, test activity, vendor contacts, job seekers, existing-customer service requests, and activity that cannot be verified through an approved channel do not qualify.

Eligibility requires the advertiser to keep all approved tracking active and unchanged throughout the written response period, maintain a working website and contact channels, respond reasonably to inquiries, use the approved offer and creative, provide requested tracking access, and notify the Company in writing within the claim period stated in the campaign agreement. The guarantee does not apply when tracking is disabled or altered, required access is withheld, campaign materials or offers are changed without approval, the advertiser cannot serve the promoted area, or delays and failures arise from inaccurate advertiser information, platform outages, force majeure, or circumstances beyond the Company's reasonable control.

The response period, claim deadline, approved tracking methods, and any campaign-specific exclusions will be stated in the signed campaign agreement. If that agreement conflicts with this section, the signed campaign agreement controls.

Estimated production and mailing dates are provided in good faith but are subject to change due to design revisions, advertiser approval delays, printer schedules, USPS processing, weather, equipment issues, or other circumstances outside the Company's control.

Target areas are selected based on your business, service area, and goals. Household counts are stated as approximate and as up to the purchased quantity. Because mail is distributed by carrier route or targeted address list, the final delivered count will land near, but rarely exactly at, the stated figure and may be somewhat above or below it.

Any target area maps or examples shown on our website are for illustration only and do not represent a guaranteed mailing area.

The Company will make commercially reasonable efforts to distribute your mailer to the agreed quantity of households. Distribution is performed through third-party print and mailing providers and the United States Postal Service. Exact delivery dates to individual households cannot be guaranteed.

Upon request, the Company may provide available documentation confirming production and/or mailing, including printer confirmations, USPS documentation, or production photos, when available.

Advertiser is responsible for the accuracy of all information provided (business name, phone, website, offers, licensing, disclaimers). Advertiser represents that it holds all necessary rights to any logos, images, or content submitted, and agrees to review and approve final artwork prior to production. Design includes a reasonable number of revision rounds prior to approval; extensive redesign requests after approval may incur additional fees.

The Company may decline or require changes to any advertisement that is unlawful, misleading, or inconsistent with our standards or mailing requirements.

Each Exclusive Mailer Campaign features one business only. Your mailer is never shared with other advertisers. Exclusivity applies to the specific mailer produced for you and does not restrict the Company from serving other businesses, including competitors, in separate campaigns or areas.

To the maximum extent permitted by law, the Company's total liability for any claim arising out of or related to these services shall not exceed the amount paid by the advertiser for the specific campaign in question. The Company shall not be liable for indirect, incidental, consequential, or lost-profit damages.

Because campaigns are custom-produced and mailed to third-party households, initiating a chargeback after artwork approval or production does not entitle the advertiser to a refund. The Company will provide documentation of these terms, artwork approval, and production/mailing to the card issuer as needed.

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles. The Company may update these Terms from time to time; the version in effect at the time of your purchase applies to that campaign.

Questions about these Terms? Contact us at hello@peoriacommunityspotlight.com or (623) 323-8545.